Guardian Moving Inc

Wish we could given negative stars.

WARNING: Avoid This Moving Company at All Costs

My experience with this company was nothing short of a nightmare, and I strongly urge anyone considering them to stay far away.

Dishonest Sales Practices

The initial estimate was around $4,000 for 700 cubic feet. Owen provided this figure but never mentioned the option for a visual inspection to ensure accuracy — he simply marked it as if we waived it. His focus was clearly on closing the sale, not on transparency or accuracy.

Bait-and-Switch Pricing

The day before the move, two men showed up, filmed our belongings, and suddenly claimed we had nearly double the cubic footage. This conveniently doubled the price. When I contacted the company for clarification, Stephanie disappeared, leaving us in the dark. After finally reaching Nikki, I spent over an hour on calls with her on September 4th, where the numbers kept changing. Quotes didn’t line up, deposits didn’t match, and every inconsistency was excused as an “IT issue.” In reality, it looked like numbers were being manipulated by hand.

Terrible Delivery and Service

While delivery was roughly on time, the service was appalling. The movers carried only two pieces inside and then refused to move anything else, leaving our garage packed with boxes, furniture, and belongings. They demanded payment before unloading, were rude, and rushed through the process as soon as they had our money. To date, we’ve already found multiple broken tables, shattered glassware, and damaged personal items — and we’re still unpacking.

Broken Promises

Stephanie promised us a $200 credit for delays at pickup — never received. She also told us to file a claim for damages and said she’d contact us. That never happened either.

What They Don’t Tell You

This company is nothing more than a broker. They outsource the move to the cheapest contractors they can find, pocketing the difference while leaving you at the mercy of unprofessional, careless movers. Once they have your non-refundable deposit, they know they’ve got you.

Bottom Line

This was a bait-and-switch operation from start to finish. Misleading estimates, unprofessional staff, lazy movers, broken items, and broken promises. Do not fall for their lowball quotes. Once you’re locked in, they will bleed you dry.

Stay away. This company cannot be trusted.

Move size: 1 Bedroom Home Service cost: $8000

Hands down a phenomenal company. I have been uneasy about placing my personal belongings with a company because I’ve heard so many bad things. After telling the representative my concern they transferred me to the head of booking Josh. He made me feel comfortable and was very considerate and helpful. After paying my deposit the company kept me updated with prompt emails until my move date. The movers showed up 15 minutes early which is a major plus. We feared a no show. The guys were well groomed and professional. We had no damage and the driver kept us updated his entire trip. I’d refer this company to anyone who is in need of a high quality move with a friendly budget.

Move size: 4 Bedroom Home Service cost: $9250

Signed contract n was ready for movers I thought I was going to have a bad experience read a review n was like damn I'm next but did they surprise me. Once they got in my home the were clean and wearing mask they did everything how I asked and was out my home in 3 hrs packing a 3 bedroom I just received my stuff an HR ago and all I can say is thank you for relocating my family n I not damaging my stuff . It was definitely a great experience will definitely send you recommendations Jason??

Move size: 3 Bedroom Home Service cost: $2895

Received half of my stuff. I have the top on my dining room table and mattresses but no bed frames. Was promised delivery dates over and over. A week ago they told me my delivery would be here that weekend and after they never showed they have not returned any of my email, text or calls. Now I have to track pictures and receipts for police report and insurance. I can never get back my items that belonged to my babies or my father that passed away. I have never recieved any answers from someone higher up than Jason, who told me in the beginning not to worry everything would be safe and delivered. I just want to get my personal belongings returned to me.

Move size: 4 Bedroom Home Service cost: $6900

Excellence pure excellence. My movers were Jersey,Jay (sorry if this isn’t spelled correctly)and Bernard.These guys are great. They are polite , professional and customer centric. They put the hustle in Guarding inc movers. They moved us from a house on a hill to another house that is also on a hill. In the rain! They listened and acted in all of our requests. They maintained clear communication with us about everything. Treated our belongings with care. A++++ service. Will definitely be recommending to everyone. The price was reasonable the service was great. They all 3 deserve a raise!!!!!

Move size: 4+ Bedroom Home Service cost: $7500

This was the best moving experience that my wife and I have had, and we've moved a lot. This was the first time a company didn't break anything. Josh was dynamic and personable. He walked me through the process and showed graciousness and respect. The movers (John and Julius) were excellent. They were efficient and effective. They did great work and maintained great attitudes. We also had some good conversation, as they presented themselves not just as some guys there to do a job, but as people there to help. I'd eagerly recommend this company to anyone in search of a good moving company. They show true care and concern for their clients. Great value, great service.

Move size: 1 Bedroom Home Service cost: $360

"I had scheduled an appointment with a moving company that turned out to be fraudulent. I had informed them beforehand that I needed to have items picked up from two locations, which would require a very large van, and would take two trips. The co-owner of the company collected all of my information and I made a $250 deposit. However, on the day of the pickup, they arrived late with a small van, and we had to cancel. I then requested a refund, but the owner has been lying to me for a year now about my refund. I am taking steps to contact all the Attorneys General of the states where this company is doing business to stop them from fraud, and also the FBI. I have all the evidence with me. Beware.

Move size: 4+ Bedroom Home Service cost: $250

I paid a $500 deposit to have movers take our stuff from Virginia to Florida. they seemed nice, and good priced. I texted them the day before they were supposed to come and they told me that it would be the next day, so I called them that day, they first said it would be after noon, then after 3 then after 6 then they said your driver is in your town and will be there in the morning. I called the driver the next morning and he said he was still in North Carolina with a flat tire, so they tried to re route a truck to me, they said there would be one by 11 that morning.. I called at 11:30 and the driver said he was still at least 2 hours out, so I called them and told them I was headed to U-haul to do it myself, they then told me that was fine but they would not give me my deposit back because I was denying service and it wasn't 7 days in advance. even though they couldn't get there act together, the whole time dealing with this things just kept getting shadier and shadier. long story short don't use them, they will steal your money and waste your time.

Move size: 2 Bedroom Home Service cost: $500

I hired this company in January of 2020 for a March 2020 move. I had numerous phone calls with [NAME EDIT] regarding my quote all the while telling him that I would like for their company to send someone to my home to make sure that we were getting an accurate quote. I specifically told him that I didn't want for moving day to come and all of a sudden it was way more than quoted. He assured me that he has been in the business over 20 years and knew what he was doing. I sent pictures of every room and sent extensive lists of all items.

[NAME EDIT] and behold moving day comes and guess what???

First they were several hours late then they told me that it was going to be DOUBLE what I had been quoted. I obviously balked at this and there were many phone calls back and forth both between the truck driver and [NAME EDIT] and myself. At some point the driver for the truck line, Two Way Relocation, Inc. even went so far as to tell me that I had gotten [NAME EDIT] fired. (More on this later) When the truck was less than half full I was informed that that was all I had paid for and they were leaving, and they did!

Thank goodness two of the packers that Gaurdian had sent that morning said that they felt terrible for me and asked if I needed them to stay and help finish packing and loading U-hauls. I was extremely grateful and paid them out of pocket. However, I found it very interesting that during our conversations that day that they told me that they had just answered a Craigslist posting that morning (hence why they were late) and that one of them had recently been incarcerated. I got soooo lucky that these two people were actually decent people but it was not because Gaurdian vetted who they were sending into my home!

And last but not least... when the truck shows up in FL to deliver to us it is ONLY the driver! He has no one to help him unload our stuff so he offers to pay my husband $100.00 to help him. Also, while he was there he called [NAME EDIT] to ask him a business related question. When I said, hey, I thought I got [NAME EDIT] fired, he just gave me the deer in the headlights look.

I have SERIOUSLY considered reporting this company to FL Attorney General but all of this happened at the beginning of the Coronavirus and everything has been a little upside down since. PLEASE DO NOT USE THIS COMPANY! I should have known that if something seemed too good to be true it couldn't be true... I had gotten several other quotes which were all higher. Shame on me for falling for their SCAM!

I have all of the documentation including the lists of items they agreed to take, what they did not take and pictures of the truck after they 'loaded' my home.

Move size: 3 Bedroom Home Service cost: $4843